FAQs

Q?Check Out Process

As soon as you are ready to complete your purchase, simply click on the “proceed to checkout” button. Here you will be asked to either login or create a new account. You can check out as a guest also.

Q?Browsing our store

You do not need an account to simply browse through our online store. If you don’t have an account with us, you can still use the shopping cart, add and remove items and gather prices. If you want to purchase he products added to your shopping cart, then you can register an account and the products in your cart will be merged over automatically. Our system will retain the contents of your shopping cart for 30 days (based on you IP address) even if you do not crete an account, so that you can make your purchase at a later date.

Q?Creating an account

To purchase products from our online store you can either create an account or check out as a guest on our site. Setting up an account is free, very simple and it’s a quick process. The advantage of creating an account is you can also view your purchase history and do a range of other things. As you proceed to the store checkout, you will be asked to either login to your existing account (if you have one) or create an account by completing some basic details such as your name, address, email and contact number. You can set a password of your choice. YOur username and password are required in order to access your account details online. If you have forgotten your password, you can use the “Forgot Password” link to set a new one by following the prompts in an email that will be sent to you.

Q?Do I have to buy anything once I create an account?

No. You do not have to purchase anything even if you have an account. You are most welcome to sign up for an account, to take advantage of things like our newsletter where you can stay up to date with specials and new product additions. However, when you do want to purchase goods, you will need to have an account to do so.

Q?Do I have to provide my credit card details when creating an account?

No. We do not store your credit card information on our servers or on file at all for security reasons. You only need to provide your credit car detaisl when you are purchasing a product in the checkout. For processing credit card payments, we choose to use a 3rd party gateway called PayPal. By utilising PayPal’s excellent service we can ensure the security and robustness of your credit card details and transactions. You do not need to have a PayPal account to make a credit card payment, however if you are a regular online shopper, having a PayPal account will benefit you. For more information on PayPal visit the PayPal website here.

Q?Are My Account details secure?

Absolutely. We do not share any of your personal account details with anyone. They are strictly used only for the purposes of using our online store and for us to contact you should we need to do so.

Q?Shop Layout

Our online shop works the same way your local grocery store, which is basically a 3 step process as follows:

1. You browse the products on the shelf.
2. Add the ones you want to purchase to your shopping cart.
3. Then proceed to the checkout to make your payment.

All our products have been categorised into a number of categories to simplfy browsing our online store. These categories are viewable in the menu on the right hand side of each page. Once you select a category, the menu will expand out with its sub-categories (if any). When you click on a product, you will be taken to the page that contains further details about that product including a small thumbnail image of the product, a product name, the manufacturer name and the price. All our prices are inclusive of GST (if applicable).

Q?Adding products to the cart

Once you have found the product you wish to purchase, you’ll need to add it to the shopping cart. You should check whether the product has any variants such as size, colour, etc. Some products may contain a drop down menu which list different variations for the product on that page. Be sure to select the appropriate variation from the drop down menu if one exists. Once you have found a product to purchase, simply click the “Add to Cart” button. Once you have clicked this button, that product will automatically be added to your shopping cart. You then may or may not wish to add more products to the shopping cart. You can add as many items as you like, and remove them at any stage. YOu can even keep them in your shopping cart until a later date if you wish. This way you don’t have to go searching for them again. The contents of your shopping cart will be shown on the side of your screen.

Q?How long before I receive delivery?

Delivery will be with 2 weeks of purchase. If for any reason we are unable to deliver within this time period we will contact you with the amended delivery date or alternate solution. This may be include the supply of a substitution or refund. These options will be discussed with you prior.